Getting your decision
You’ll get a letter from the Department for Work and Pensions (DWP) telling you if you’ve got PIP or not.
If you had a face-to-face assessment it can take up to four weeks from your assessment for the DWP to reach a decision.
If you get PIP the letter will tell you when it starts, what rates you’ve got and how long you’ll get it for.
If you haven’t been awarded PIP the letter will explain why. If you disagree with the decision you can ask for the DWP to look at the decision again.
Things you must tell the DWP about
- If the problems you have with the PIP activities get better or worse, as this could change how much PIP you should be getting.
While you’re getting PIP the DWP might check you’re still getting the right amount, but don’t wait until they contact you.
If they overpay you because you haven’t told them about a change, you may have to pay the money back. It’s a good idea to get advice before contacting the DWP about this.
- If you change your name, address, contact number or the account your benefit is paid into.
- If you go into a hospital, residential care or prison.
- If you leave or intend to leave the country for more than four weeks, for any reason, including a holiday.
The DWP will write to you at least three months before your PIP stops to invite you to renew your claim.
What if I disagree with a PIP decision?
You can ask the DWP to look at your decision again if you:
- didn’t get PIP, or
- didn’t get as much as you think you should have.
Asking the DWP to look at their decision again is called a mandatory reconsideration.
If you’re thinking of asking the DWP to look at their decision again (you need to do this within a month of getting the decision) contact our Freephone Helpline by emailing email@example.com or chatting online at livechat for advice.
If you’ve missed the month deadline you might still be able to ask the DWP to look at the decision again – contact us to find out more.
PIP appeals and complaints
The DWP doesn’t change many decisions at mandatory reconsideration stage, but don’t let this put you off because you can still appeal (and over half of PIP appeals are successful).
You can complain to the DWP if you:
- are unhappy with the way your claim has been dealt with
- think the decision is taking too long.
If you’re thinking of appealing a PIP decision or making a complaint to the DWP it’s a good idea to get advice from these places first:
- our Helpline by emailing firstname.lastname@example.org or chatting online at livechat
- local Citizens Advice
- local welfare rights team.
Find out more
Disability Rights UK has information about challenging PIP decisions
Check out this DWP video in BSL